Refund & Return Policy

Last Updated: June 2026

Thank you for shopping at Furllix. Customer satisfaction is our priority, and we are committed to providing a fair and transparent return and refund process.

Return Eligibility

You may request a return or refund if:

• You received a damaged or defective product
• You received the wrong item
• The product is significantly different from the description shown on our website

To be eligible for a return:

• The request must be submitted within 30 days of receiving your order
• The item must be unused, unworn, and in its original condition whenever applicable
• The item should be returned in its original packaging whenever possible

Return Shipping

• Customers are responsible for arranging and paying for return shipping costs
• We do not charge any restocking fees

Return Address

20 Haypress Rd,
Cranbury, NJ 08512,
United States

Refund Process

Once we receive and inspect the returned item:

• We will notify you regarding the approval or rejection of your refund
• If approved, your refund will be processed within 10 business days
• Refunds will be issued to your original payment method

Please note that your bank or payment provider may require additional time to post the refund to your account.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, neglect, or improper handling
• Custom-made or personalized products
• Special-order items
• Products returned outside the eligible return period

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Clear photos of the product
• Photos of the packaging
• A brief description of the issue

Depending on the situation, we may offer a replacement, store credit, or full refund.

Refund Approval Conditions

Refunds are approved only after:

• Verification of the reported issue
• Review of the submitted evidence
• Confirmation that the return meets our eligibility requirements

Photo or video proof may be required before a refund or replacement can be authorized.

Order Cancellation

Orders may be canceled before shipment. Once an order has been processed or shipped, it may no longer be eligible for cancellation.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

We value honesty, transparency, and customer satisfaction. Thank you for choosing Furllix – Everything Your Pet Loves.